online help: (732) 842-6933
Retail store: (732)758-0508 firstname.lastname@example.org
35 Broad Street Red Bank, NJ 07701
Jay and Silent Bob's Secret Stash wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.
Please Note: CUSTOM ITEMS, SIGNED ITEMS AND KEV’S NEW JERSEYS ORDERS ARE NOT REFUNDABLE. THEY MAY ONLY BE EXCHANGED IN CASE OF DEFECT.
U.S. Returns & Refunds Policy
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased from Jay and Silent Bob's Secret Stash:
There are some items, however, that are ineligible for return, including:
Once we receive your item, an email will be sent to notify you that it has been received. A refund is initiated immediately, and if you cancel an item that has not been shipped, the full amount will be refunded. The way your refund is processed depends on your original payment method:
Exchange an item
If you purchased your item from the online store, you can exchange it for any like item or take the credit towards any item you would like. You will not get credit for the original shipping and you will have to pay for both the return of the product and the re-shipment of the new item.
Items ordered on the Online Store that arrive damaged or are incorrect can be returned to us with an RMA# provided by us via email and we will pay for both the return shipping of the damaged or incorrect product and the re-shipping of the SAME or CORRECT product.
Return a gift
If you received an item as a gift you can exchange it within 30 days of receiving it for any like item or take the credit towards any item you would like. You will not get credit for the original shipment and you will have to pay for both the return of the product and the re-shipment of the new item. If you purchase something of greater value, you will be responsible for the difference. If you purchase something of lesser value, you will be issued a gift card of the balance owed.
You may also request a gift card to be sent for the amount due to be used at a later time.